Refund Policy

This Refund Policy outlines the terms and conditions for refunds on Chardham Yatra packages booked with MakeMyChardham. Please read this policy carefully along with our Cancellation Policy and Terms & Conditions.

1. Refund Eligibility

Refunds are applicable in the following scenarios:

• Booking cancellations made within the eligible time frame (as per cancellation policy)
• Service failures on our part (e.g., non-provision of confirmed services)
• Force majeure events preventing travel (subject to terms)
• Medical emergencies with valid documentation
• Overpayment or duplicate payments

2. Refund Processing Time

2.1 Standard Processing

• Refund requests are processed within 5-7 business days after cancellation confirmation
• Refunds are credited to the original payment method within 15-30 business days
• Bank transfer refunds may take an additional 3-5 business days to reflect in your account
• Processing time may vary during peak seasons or holidays

2.2 Expedited Processing

In special circumstances (medical emergencies, service failures), we may expedite the refund process. However, the actual credit to your account still depends on your bank or payment gateway processing time.

3. Refund Method

• Credit/Debit Cards: Refunds are credited to the same card used for payment (10-15 business days)
• UPI Payments: Refunds are processed to the same UPI ID (5-7 business days)
• Bank Transfer/NEFT: Refunds are transferred to the same bank account (7-10 business days)
• Cash Payments: Refunds are processed via bank transfer (account details required, 10-15 business days)
• Wallet Payments: Refunds are credited to the same wallet (5-7 business days)

4. Deductions and Charges

4.1 Cancellation Charges

Cancellation charges as per our Cancellation Policy will be deducted from the refund amount:

• 30+ days before travel: 10% deduction
• 15-29 days before travel: 25% deduction
• 7-14 days before travel: 50% deduction
• 3-6 days before travel: 75% deduction
• Less than 3 days: 100% (no refund)

4.2 Non-Refundable Components

The following components are non-refundable:

• Payment gateway processing fees (if applicable)
• Non-refundable hotel bookings
• Helicopter tickets (if booked)
• Train/flight tickets (subject to service provider's policy)
• Permits and entry fees already paid
• Services already utilized
• Administrative charges for processing refunds (if applicable)

5. Partial Refunds

5.1 Partial Service Utilization

If you have utilized part of the services and then cancel, refund will be calculated based on:

• Services already utilized (no refund)
• Non-refundable components already booked
• Cancellation charges on remaining services
• Any administrative charges

5.2 Group Bookings

For group bookings where some travelers cancel:

• Refund is calculated only for canceled travelers
• Package price for remaining travelers may be recalculated if group discounts were applied
• Room sharing arrangements may affect the refund amount

6. Refund for Service Failures

If we fail to provide confirmed services, you may be eligible for:

• Full or partial refund for the unprovided service
• Alternative arrangements at no additional cost
• Compensation (decided on a case-by-case basis)

Note: Service failures must be reported immediately during the journey. Refund requests for service failures must be submitted within 7 days of completion of travel with supporting documentation.

7. Refund Request Process

7.1 How to Request a Refund

1. Contact us via email, phone, or WhatsApp with your booking reference number
2. Provide reason for cancellation/refund request
3. Submit any required documentation (medical certificates, etc.)
4. Wait for confirmation from our team
5. Refund will be processed as per the timeline mentioned above

7.2 Required Information

Please provide the following information for faster processing:

• Booking reference number
• Travel dates
• Reason for refund
• Original payment method and transaction details
• Bank account details (if payment was made in cash or for bank transfer refunds)

8. Refund Status Tracking

You can track your refund status by contacting us with your booking reference number. We will provide updates at each stage of the refund process.

9. Non-Refundable Situations

Refunds will not be provided in the following cases:

• No-show without prior cancellation
• Voluntary abandonment of trip after commencement
• Refusal to use services due to personal preferences (not service failures)
• Cancellation due to change of mind (subject to cancellation policy charges)
• Expenses incurred due to traveler's negligence or misconduct
• Services already utilized

10. Disputes and Grievances

If you have any concerns regarding your refund:

• Contact our customer support team immediately
• Provide all relevant documentation and booking details
• We will review your case and respond within 5-7 business days
• All disputes will be resolved in accordance with our Terms & Conditions

11. Currency and Exchange Rates

All refunds are processed in Indian Rupees (INR). If payment was made in a different currency, the refund amount will be calculated based on the exchange rate at the time of refund processing. Any exchange rate differences or bank charges are the responsibility of the customer.

12. Contact Information

For refund-related queries, please contact us: