Privacy Policy

At MakeMyChardham, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or book a Chardham Yatra package with us.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, WhatsApp number
• Travel Information: Travel dates, number of travelers, preferred package, special requirements
• Payment Information: Billing address, payment method details (processed securely through third-party payment gateways)
• Identification: Government-issued ID details for booking purposes (as required by hotels and transport providers)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and manage your Chardham Yatra bookings
• To communicate with you about your booking, itinerary changes, and travel updates
• To provide customer support and respond to your inquiries
• To send you booking confirmations, invoices, and travel documents
• To improve our website, services, and customer experience
• To send promotional emails about our packages (you can opt-out at any time)
• To comply with legal obligations and prevent fraud

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Hotels, transport operators, local guides, and other third-party service providers necessary for your yatra
• Payment Processors: Secure payment gateway providers for processing transactions
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In case of merger, acquisition, or sale of assets (with prior notice)

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for 7 years for accounting and legal compliance purposes.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Object to processing of your personal information
• Withdraw consent for marketing communications
• Request data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

7.1 Google Analytics and Advertising

We use Google Analytics and Google Ads to:

• Track website traffic and user behavior
• Measure the effectiveness of our advertising campaigns
• Show you relevant advertisements based on your interests
• Improve our website and services

Google may use cookies and other tracking technologies to collect information about your visits to our website and other websites. You can opt-out of Google's use of cookies by visiting Google's Ads Settings or by using the Google Analytics Opt-out Browser Add-on.

8. Third-Party Links

Our website may contain links to third-party websites, such as payment gateways or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: